Return/Refund Policy

POLICY RETURN DEADLINE:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).

Any item not in its original condition is damaged, or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery will be deemed as non-returnable items.

To ensure the highest level of customer satisfaction and to expedite the resolution process for any concerns regarding faulty or damaged products, we kindly ask our customers to provide evidence of the issue. This can be in the form of clear photos or videos showcasing the fault or damage in question. Such visual documentation is crucial as it helps us to quickly assess the situation, understand the nature of the problem, and take appropriate action, whether that involves a replacement, repair, or refund.

This policy is designed to protect both our valued customers and our commitment to quality, allowing us to maintain transparency and trust throughout the resolution process. We appreciate your cooperation and understanding in providing this evidence, as it is essential in allowing us to continue offering the highest standards of service and product quality.

 

RETURNS (IF APPLICABLE):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item along with any evidence documents. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please use the Contact Us the top of the page and send us an email. We will reply within 24 hours of hearing from you.

   

EXCHANGES (IF APPLICABLE):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by clicking the contact us at the top of this page.

We make sure to answer all emails within a 24 hour timeframe.

  

SHIPPING:

Shop with confidence and absolute peace of mind. We understand that sometimes things just don't work out. That's why we offer FREE shipping on returns, making your shopping experience as hassle-free and satisfying as possible. Returning your purchase is easy, convenient, and cost-free. Experience the joy of stress-free shopping with us today.